Customer Service

Shipping & Delivery

All products will display, in their description, an estimated dispatch. This is the time it takes from receiving the order until we post out the order. all items are sent out royal mail 1st class, unless otherwise agreed. If you order two items with different dispatch dates, we will always send whats ready, and never hold up part of an order.

Privacy & Security

Cookies Policy.

This document is incomplete and Joe will need to update this when the website is complete (e.g., ADD Google Analytics and SHARE THIS cookies to this policy)

This privacy policy sets out how National Weaving Company Ltd uses and protects any information that you give National Weaving Company Ltd when you use this website. National Weaving Company Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. National Weaving Company Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@nationalweaving.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to National Weaving Company, Redstone Mill, Redstone Rd, Narberth, Pembrokeshire, SA67 7ES.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
Terms & Conditions
By purchasing goods from this Website, you have agreed to the terms below as the exclusive basis which governs such transactions.
Promotional Codes

From time to time we may send promotional discount codes to voucher code websites and to reward our loyal customers.

Each voucher code will have its own specific terms, for example when it is valid from and until, and what discount or offer it provides you. Voucher codes are not valid in conjunction with any other offer, discount and in some cases may not be applicable on sale items and other promotions.

1.0 By purchasing from www.nationalweaving.co.uk you agree to our Terms and Conditions

1.1 In these Terms of Business the following expressions shall have the following meanings save where the context otherwise requires:

1.1.1 "VENDOR" means National Weaving Company of Redstone Mill, Redstone Road, Narberth, Pembrokeshire, SA67 7ES.

1.1.2 "Details" the details which You must provide upon ordering Goods via the Website including physical address, email address, telephone number, age, bank account and credit or debit card details.

1.1.3 "Fee" means the fee shown on the Website for the provision of the Goods inclusive of value added tax which where applicable shall be payable by You at the rate for the time being in force in the United Kingdom at the time of placing the order.

1.1.4 "Goods" means any item produced and supplied by National Weaving Company pursuant to these Terms.

1.1.5 "Sale" means a sale effected via the Website.

1.1.6 "Terms" means these terms and conditions between National Weaving Company and You.

1.1.7 "Website" means National Weaving Company’s website located at www.nationalweaving.co.uk.

1.1.8 "Working Days" means Monday to Friday 8am to 5pm and excludes bank, public and statutory holidays.

1.1.9 "You" means the person who enters the Details.

1.1.10 "Your" means the Details You enter.

1.2 The clause headings and any other headings are inserted for convenience only and shall not affect the construction of these Terms.
2. USE OF WEBSITE

2.1 In seeking to purchase Goods via this Website You must provide accurate Details.

2.2 You hereby warrant to National Weaving Company that You are legally able to enter into contracts for the Goods.

2.3 National Weaving Company reserves the right to withdraw any Goods from the Website without prior notice and to refuse any orders for Goods made by You.

2.4 Your Details and data relating to Your use of the Website will be recorded by National Weaving Company but this information shall not be disclosed to third parties nor used for any purpose unrelated to the Website. It may, however, be used to advise you of other offers from National Weaving Company.

2.5 National Weaving Company may send a small file [a "cookie"] to Your computer when You visit the Website. This cookie will enable National Weaving Company to track Your behavior on the Website and to identify particular areas of interest so as to enhance Your future visits to the Website. The cookie will not enable National Weaving Company to identify You and National Weaving Company shall not use it otherwise than in relation to this Website. You can set your computer browser to reject cookies but this may preclude use of certain parts of this Website. National Weaving Company will not use Your data for any other purposes than as set out in these Terms except that National Weaving Company may disclose this data if compelled to do so by law, or at the request of a law enforcement agency or governmental authority. By clicking "I accept" you specifically agree to these terms regarding use of Your data.

2.6 National Weaving Company are committed to providing a high standard of quality in the information provided on its website located at www.nationalweaving.co.uk and every effort has been made to ensure that this information is accurate and up-to-date. The website may include links to other World Wide Web sites. National Weaving Company does not endorse or approve the contents of any third party web sites to which these pages are linked and National Weaving Company will not be held responsible for content on any other websites.

3. ORDERS

3.1 All orders You place for Goods displayed on the Website are subject to availability and it is Your responsibility to ensure that Your order is correct. When You place an order for Goods, this constitutes an offer to purchase those Goods which National Weaving Company may or may not accept.

3.2 National Weaving Company reserves the right to correct typographical errors in any elements of the information that appears on the Website including pricing mistakes. If, once You are informed of such error, You wish to withdraw Your offer and do not wish to proceed with the purchase, You shall be free to do so and any moneys already paid by You will be refunded in full.

3.3 Orders for Goods will only be taken for delivery of Goods to such countries as indicated on the Website.

3.4 Any representations of the Goods shown on the Website are provided for the purposes of guidance only.

3.5 You are responsible for the payment of any local taxes due upon delivery and/or import of Goods to You by National Weaving Company and You indemnify and will keep indemnified National Weaving Company against any claim for such payments and/or taxes.
4. PAYMENT

4.1 You agree to pay the Fee at the time You place Your order.

4.2 Once You have confirmed Your order on the secure payment screen it cannot be cancelled or changed except in accordance with clause 6 of these Terms.

4.3 In the event that Your debit or credit card payment is refused by Your card issuer for whatever reason, National Weaving Company may terminate these terms and conditions without further obligation to you.

4.4 Non-delivery by any third party [including but not limited to the Royal Mail] shall not give You any right to delay payment to National Weaving Company or to make any claim whatsoever against National Weaving Company.
5. RISK AND TITLE

5.1 Risk in the Goods shall pass to You upon payment of the Fee or, if earlier, upon delivery of the same to You. Title to the Goods shall pass to You only upon payment of the fee in cleared funds and You shall hold the Goods as bailee for National Weaving Company until National Weaving Company has received payment in full of all Fees outstanding to it from You.

5.2 If any of the Goods are destroyed, damaged or lost from any cause [other than the fault or negligence of National Weaving Company], National Weaving Company may replace those Goods but shall be entitled to charge you for the replacement of them.
6. CANCELLATION OF ORDERS AND RETURNS

6.1 National Weaving Company may refuse cancellation of any orders for personalized Goods once the Order has been placed. If You make a mistake in your order National Weaving Company will offer to re-issue the Goods at full price plus any applicable delivery charges. Please note that Personalized Goods are exempt from the Consumer Protection (Distance Selling) Regulations 2000.

6.2 If You notice an error in Your Order, it is advised to report it to National Weaving immediately by phone on 01834 861446 or by email to sales@nationalweaving.co.uk. National Weaving Company will correct any mistakes at the customer’s request where the request has been received before commencement of producing personalized products. A request to amend an order will be considered received when an employee of National Weaving Company has confirmed receipt to You on the telephone, or by email. Any amendments requested outside of working hours cannot be guaranteed to be in receipt of National Weaving Company before production of Your Order. It is therefore recommended to phone National Weaving Company rather than email to get an immediate response relating to Your Order.

6.3 Any errors caused by negligence of National Weaving Company must be reported to us within 30 days of receipt of the order. National Weaving Company will resolve based on the terms set out in clause 6.5.

6.4 If You do not receive an order or part thereof within 7 Working Days of the Delivery estimate, You must contact National Weaving Company within 30 days of the projected delivery date. If National Weaving Company does not receive notification within 30 days of the projected received date of an undelivered Order, National Weaving Company will not be liable to re-issue, replace or refund the Order. Once notification is received that an order has not been received by You, National Weaving Company may investigate the cause of non-delivery with any applicable delivery companies [e.g. Royal Mail] and follow through any claims procedures with these companies before re-issuing the Goods or providing a refund. National Weaving Company will not be liable to re-issue any Goods which have been with a delivery company for less than 15 Working Days for delivery to a UK address or 30 Working Days for Deliveries outside the UK. Any personalized Goods which are re-issued will be subject to the same production times as originally stated.

6.5 If You wish to cancel a purchase You must notify National Weaving Company by telephoning 01834 861446 or emailing sales@nationalweaving.co.uk . National Weaving Company reserves the right to refuse cancellation of any order that has entered production. If You have received the Goods and wish to return them, National Weaving Company will only accept returns on faulty Goods, or Goods which have been made incorrectly because of negligence caused by National Weaving Company. You must return them to National Weaving Company by recorded mail, enclosing a covering letter, to CUSTOMER RETURNS DEPARTMENT, National Weaving Company, Redstone Mill, Redstone road, Narberth, Pembrokeshire, SA67 7ES. You are responsible for the Goods whilst they are in transit until they are actively received by National Weaving Company.

6.6 Upon cancellation of an order National Weaving Company will refund the whole sum paid by You [including costs of postage and packing for delivery to You] within 30 days of National Weaving Company notifying You of acceptance of Your cancellation request. National Weaving Company currently do not offer an exchange service on personalized goods unless faulty. If You wish to exchange an item, please return the Goods as above and National Weaving Company shall contact You and assist You with Your new order. National Weaving Company will refund, where appropriate, and delivery costs for returning faulty items to National Weaving Company.

6.7 If any of the Goods You receive are defective or do not match the order placed, You may return them to National Weaving Company by recorded mail enclosing a covering letter stating the nature of defect or mistake and if it is satisfied that the Goods are defective or do not match the order You placed, National Weaving Company will replace such Goods or refund of the Fee [and the cost of returning those Goods.]

6.8 National Weaving Company’s sole liability to the Client for Goods which are defective or which do not match the Client's order shall be limited to replacement of those Goods or refund of the Fee and delivery charges.

6.9 Once an order is placed by You via phone, post, fax or on the website www.nationalweaving.com, National Weaving Company is unable to guarantee it is possible to change or cancel that order. National Weaving Company are unable to make any changes or cancellations to ANY orders posted to us. National Weaving Company will not issue any credits or remakes under any circumstances for any errors the customer makes on an order.
7. WARRANTY AND LIMITATION OF LIABILITY

7.1 National Weaving Company warrants that Goods purchased through the Website will be of satisfactory quality and fit for the purpose for which they are designed.

7.2 National Weaving Company shall not be liable to any person for any loss or damage arising from the use of any Goods or information displayed on the Website.

7.3 National Weaving Company shall not in any event be liable (whether in contract or otherwise) for any indirect loss, consequential loss, loss of profit, revenue, data or goodwill howsoever arising suffered by You or for any wasted management time, failure to make anticipated savings or liability You may incur to any third party arising in any way in connection with these Terms or otherwise whether or not such loss has been discussed by National Weaving Company and You pre-contract or for any account for profit, costs or expenses arising from such damage or loss.

7.4 National Weaving Company’s aggregate liability in respect of these Terms and any matter arising out of it [including claims whether made in contract or tort] shall be limited to a sum equal to the Fee including VAT where applicable.

7.5 National Weaving Company shall not be liable for any loss or damage of any nature caused by or arising from errors in or material omissions from the Goods.

7.6 Subject as expressly provided in these Terms all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

7.7 Nothing in this clause shall operate so as to exclude National Weaving Company’s liability for death or personal injury arising out of its negligence.

7.8 Each foregoing sub-clause of this clause shall constitute a separate and severable provision. The provisions of this clause shall continue in effect notwithstanding the termination, completion or any other matter which might otherwise cause these Terms to become ineffective.
8. MISCELLANEOUS

8.1 These Terms shall form the entire agreement between the parties and supersede any previous agreement and [save so far as expressly preserved hereby] representations oral or otherwise made by either of the parties. You warrant that You have not relied on any representation made by National Weaving Company in entering into this agreement.

8.2 Failure by either party at any time to enforce any right claim or provision of these Terms or arising hereunder shall not be construed as a waiver of such right, claim or provision.

8.3 All notices to National Weaving Company shall be given by You in writing to the address shown above. All notices to You shall be given in writing to Your email address or to the address You have given for delivery of Goods. All notices may be served by personal delivery or first class post. Any notice given by post shall be deemed to be received by the party to whom it was given 48 hours after posting [excluding Saturday, Sundays and UK bank and public holidays]. Notices given by email shall be deemed to have been given 1 hour after transmission thereof.

8.4 These Terms and Your agreement with National Weaving Company shall be governed and construed in accordance with English Law. You irrevocably agree for the exclusive benefit of National Weaving Company to submit any dispute hereunder to the jurisdiction of the courts of England & Wales but nothing herein shall prevent National Weaving Company from taking proceedings against You in any other court of competent jurisdiction.